Mass Claims
The SRA has introduced mandatory compliance declarations for over 700 law firms handling high-volume consumer claims. This follows a thematic review of 129 firms managing more than 2.4 million claims, which found widespread failures: only 11 of 25 visited firms could demonstrate sharing required client care information, only 12 had shared costs information, and there were systemic failures in client identification and sanctions screening. At least 95 investigations into 76 firms are now open. Sources SRA acts on concerns about law firm practices on high-volume claims Law Gazette: High-volume claims outfits must declare they understand the rules
Read More →Data Protection
Allay Claims was fined £120,000 by the Information Commissioner’s Office for sending over 4 million unlawful marketing texts about PPI tax refund claims. The messages generated more than 46,000 spam complaints. The ICO has now received over 230,000 complaints about unsolicited marketing linked to motor finance claims since January 2025. Sources ICO: Fines of £225,000 for nuisance marketing messages
Read More →Blog
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Read More →Claims Farming
Allsure Ltd (Preston) had its claims management licence cancelled by the Claims Management Regulator for encouraging holidaymakers to fabricate gastric illness symptoms and using deceptive sales scripts. The case was emblematic of a wider epidemic in which fraudulent holiday sickness claims surged 500% to approximately 35,000 in 2016, costing the travel industry an estimated £240 million. Sources GOV.UK: Licence stripped from holiday sickness firm Travel Weekly: Top law firm 'testing the water' with group illness action
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Independent information platform on class action risks, litigation funding structures, and claimant awareness.