The SRA has introduced mandatory compliance declarations for over 700 law firms handling high-volume consumer claims. This follows a thematic review of 129 firms managing more than 2.4 million claims, which found widespread failures: only 11 of 25 visited firms could demonstrate sharing required client care information, only 12 had shared costs information, and there were systemic failures in client identification and sanctions screening. At least 95 investigations into 76 firms are now open.

Sources

• SRA acts on concerns about law firm practices on high-volume claims
• Law Gazette: High-volume claims outfits must declare they understand the rules