FCA Issues First-Ever CMC Fine — PPC Fined £70,000 for Misleading Consumers
Professional Personal Claims (PPC) received the FCA’s first enforcement action against a claims management company. PPC was fined £70,000 for using misleading websites displaying logos of five major banks, causing consumers to believe they were submitting PPI claims directly to their banks rather than through a third-party CMC. Sources FCA fines PPC for misleading consumers and banks
ICO Fines Keurboom £400,000 for 99.5 Million Nuisance Calls About Claims
Keurboom Communications received a then-record ICO fine of £400,000 for making 99.5 million automated unsolicited calls about road traffic accident and PPI claims over 18 months, often at antisocial hours. Sources Winston & Strawn: ICO issues record fine for nuisance calls
Hall and Hanley Fined £91,000 for Forged Signatures on PPI Claims
Claims management company Hall and Hanley was fined £91,000 by the FCA for insufficient due diligence on third-party marketing data, sending marketing texts without consent, and submitting PPI claims supported by forged customer signatures on letters of authority. Sources Financial Reporter: FCA secures fines against two claims management companies Pinsent Masons: FCA confirms first fines of claims management companies
ICO Fines Allay Claims £120,000 for 4 Million Unlawful Marketing Texts
Allay Claims was fined £120,000 by the Information Commissioner’s Office for sending over 4 million unlawful marketing texts about PPI tax refund claims. The messages generated more than 46,000 spam complaints. The ICO has now received over 230,000 complaints about unsolicited marketing linked to motor finance claims since January 2025. Sources ICO: Fines of £225,000 for nuisance marketing messages
